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Double-check your email and password, and make sure Caps Lock isn't on. If that doesn't work, use "Forgot password?" on the sign-in screen to reset it.
Open the sign-in screen and choose "Forgot password?" to get a reset link by email. If you no longer have access to that email address, contact support below.
You can permanently delete your account from Settings → Account → Danger Zone → Delete account. This is permanent and removes your account and all of its household data. Any active Plus subscription is cancelled as part of deleting your account. If another person also has their own sign-in connected to your household, deletion is blocked until that's resolved.
If a family profile is protected with a PIN and it's been forgotten, an owner or co-owner can reset it from the Family page at any time, without ever seeing the old one.
An owner or co-owner can choose Plus from Settings → Your plan, which opens a secure checkout.
Refresh the page and try again. If it still doesn't open, contact support below.
If you completed payment and Plus has not appeared yet, refresh the app after a short moment. If it still has not updated, contact support below.
An owner or co-owner can update payment details, switch between monthly and yearly, or cancel from "Manage billing" in Settings → Your plan.
Open Settings → Family Devices, choose "Connect a device", and pick the family member. You'll get a link and a matching 6-digit code.
On the family member's own device, open the sign-in screen and choose "Connect device", then either open the shared link (or scan its QR code with their camera app) or type in the 6-digit code.
A pairing code and link are only valid for 5 minutes and can only be used once. If it's expired, generate a new one from Settings → Family Devices.
Make sure the second device has an internet connection, then generate a new code and try again.
A household can connect up to 4 paired Family Devices on Free, or up to 10 on Plus.
An owner or co-owner can rename or disconnect any connected device at any time from Settings → Family Devices — disconnecting takes effect immediately.
For notifications, family profiles, jobs, routines, rewards, lists, calendar, and meals, the Manual Guide has a full walkthrough of every feature.
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